SHIPPING
Once your order is confirmed, it will be processed within 1/2 business days
You can check the status of your order by heading to "My Orders" in your account.
DELIVERY OPTIONS:
Depending on the shipping service selected, orders placed on vicmatie.com can be delivered every day of the week.
Shipping costs will vary depending on the size and weight of the box, as well as the origin and destination of your chosen items.
Costs are calculated at checkout. All relevant delivery options available for your order and to your destination will be displayed at checkout.
Products purchased on vicmatie.com are shipped also by third parties: factory or authorized shops.
SHIPPING TIMES:
Shipments to Italy: delivery within 24/48 hours from dispatch.
Shipments to all other European countries: delivery within 2/4 business days from dispatch.
Shipments to the rest of the world take approximately four-five working days (not accounting for customs delays).
Shipping times can vary depending on the chosen shipping method.
DUTIES AND TAXES
Inside the European Union
There are no additional custom fees or duties on products shipped to countries within the European Union. Customers will not have to pay anything extra on receipt of their products.
Outside the European Union
Shipments to destinations outside the European Union are exempt from Italian Value Added Tax. However, they may be subject to import taxes or customs duties that will be determined when the package reaches its country of destination. Such customs duties are solely payable by the receiver of the package, who will pay said fees to the shipping service or to the proper governing authorities.
Shipping to the United States of America
As above, products shipped to the USA are subject to custom fees and import duties. The receiver of the package is responsible for paying these fees. Also, US customs require that the receiver provides a social security number or Non US Citizen Import Number - CBP Customs Border Protection Assigned Number. Please note that orders over 250 dollars may experience slight delays in US customs.
Failure to clear customs
The onus is on the customer to ensure that their package clears customs by providing customs with all the necessary information and/or fees. If your package does not clear customs, it will be returned to our warehouse.
